Timaru laboratory · Nationwide tracked mail-in service(03) 929 2837Security & confidentiality
Specialist data recovery · New Zealand

Your data matters.
Stop using the device.
We’ll take it from here.

Professional recovery for failed hard drives, SSDs, RAID/NAS, Macs, Microsoft Surface, iPhones, iPads and USB media. Cases are handled through our Timaru lab with nationwide tracked mail-in service.

Start a recovery →Call (03) 929 2837
✓ Written quote before paid work✓ Direct specialist contact✓ No unsupported recovery guarantees
Timaru labLocal drop-off by arrangement
NationwideTracked mail-in cases
Before work beginsAssessment and written quote
Your caseSpeak with the specialist
!
Before you try anything else

If it clicks, disappears, overheats or asks to be formatted—stop.

Repeated power cycles, repair utilities, rebuilds and uncontrolled scans can make a recoverable case worse. If the data is important and the device is unstable, switch it off and preserve its current state.

Unsure what to do? Ask the lab →
Specialist services

Recovery routes for the storage you actually have

Different storage technologies fail in different ways. Start with the device type and we’ll explain the practical limits, risks and next steps.

HDD

Hard drives

Clicking, beeping, dropped, slow or undetected hard drives.

Explore service →SSD

SATA SSD

Failed 2.5-inch, M.2 SATA and mSATA solid-state drives.

Explore service →NVMe

NVMe SSD

Undetected, overheating and inaccessible PCIe/NVMe storage.

Explore service →RAID

NAS & RAID

QNAP and multi-drive arrays after disk failure or failed rebuilds.

Explore service →Mac

MacBook

Liquid damage, logic-board failure and Apple storage recovery.

Explore service →Surface

Microsoft Surface

Surface SSD and board-level cases, including BitLocker.

Explore service →iPhone

iPhone

Data-focused board repair and access attempts for damaged iPhones.

Explore service →USB

USB media

Broken connectors, failed electronics and damaged flash storage.

Explore service →
A controlled process

Clear decisions at every stage.

Data recovery is not a promise that every file can be recovered. It is a controlled attempt to preserve the original media, understand the failure and extract what remains accessible.

See pricing & fees
  1. 01

    Tell us what happened

    Device, symptoms, previous attempts and the files that matter most.

  2. 02

    Send or drop off

    Receive a case reference and packing guidance. Local drop-off is arranged in Timaru.

  3. 03

    Assessment & written quote

    We identify the likely path, limitations and expected charges before paid recovery work.

  4. 04

    Recovery & verification

    Approved work is stabilised, imaged where possible, reconstructed and checked against your priorities.

More than a computer repair

Board-level, storage-level and file-system work under one recovery objective.

Depending on the fault, a case may involve electrical diagnosis, microsoldering, firmware intervention, temporary board repair, controlled imaging, RAID reconstruction or file-system analysis. The goal is access to the original data—not returning failed storage to normal service.

Electrical & PCB diagnosisControlled HDD imagingSSD / NAND fault assessmentRAID reconstructionApple & Surface board-level casesFile-system reconstruction
LAB PRINCIPLEPreserve first.
Read second.
Repair only as needed.
Original devicePreserved where practical
Recovered dataWritten to separate media
CredentialsRequested only when necessary
One physical lab, nationwide service

Timaru-based. New Zealand-wide.

Customers throughout New Zealand use the same tracked mail-in process. We do not claim staffed branches in Auckland, Wellington, Christchurch, Hamilton or other cities.

How mail-in recovery works
Data Recovery Lab location in Timaru, New ZealandA simplified New Zealand map with Timaru as the only marked location.Timaru
Security & confidentiality

Recovery can expose private data. Handling practices matter.

The public intake form does not ask for passwords, passcodes or recovery keys. If an encrypted case later requires credentials, the need and handling method are explained separately.

Read the handling policy →
Knowledge base

Understand the failure before making it worse.

All recovery guides →
Technical guide

Seagate Rosewood Hard Drives: Common Failures and Recovery Risks

An experience-based guide to Seagate Rosewood 2.5-inch hard drives, common symptoms, model identification and safe recovery decisions.

Read guide →Technical guide

Hard Drive Donor Head Matching Guide: WD, Seagate, Toshiba and More

Professional reference for selecting possible donor head-stack assemblies. Compatibility is family-specific and must be verified before internal hard-drive work.

Read guide →Technical guide

Hard Drive PCB Replacement and ROM Transfer: What You Need to Know

Professional overview of hard-drive PCB matching and ROM or adaptive-data transfer, with risks, compatibility checks and safer recovery decisions.

Read guide →Technical guide

Hard Drive Firmware Explained: ROM, Service Area and Recovery

Hard-drive firmware is split across controller electronics and reserved media areas. Learn how firmware faults affect access and why ordinary updates rarely fix them.

Read guide →Technical guide

WD My Passport Blinking, Clicking or Beeping? What It Means

What a blinking light, repeated clicking or beeping can mean on a WD My Passport drive, which checks are safe, and when to stop powering it.

Read guide →Technical guide

Dropped an iPhone in Water? What to Do for the Best Recovery Chance

Disconnect cables, do not charge or use rice or heat, and avoid repeated power attempts. Follow safe steps when an iPhone contains important unbacked-up data.

Read guide →
Ready when you are

Tell us what happened.

Describe the device, symptoms and the files that matter. We’ll explain the safest next step and arrange tracked mail-in or a Timaru drop-off.

Start a recovery →or call (03) 929 2837
Start a recovery →