★★★★★
“Michael did a great job in recovering my data from a Lacie Hard Drive that was out of warranty.”
Specialist data recovery · New Zealand
Your data matters.
Stop using the device.
We’ll take it from here.
Professional recovery for failed hard drives, SSDs, RAID/NAS, Macs, Microsoft Surface, iPhones, iPads and USB media. Cases are handled through our Timaru lab with nationwide tracked mail-in service.
✓ Written quote before paid work✓ Direct specialist contact✓ No unsupported recovery guarantees
Timaru labLocal drop-off by arrangement
NationwideTracked mail-in cases
Before work beginsAssessment and written quote
Your caseSpeak with the specialist
Before you try anything else
Unsure what to do? Ask the lab →If it clicks, disappears, overheats or asks to be formatted—stop.
Repeated power cycles, repair utilities, rebuilds and uncontrolled scans can make a recoverable case worse. If the data is important and the device is unstable, switch it off and preserve its current state.
Not sure what the symptoms mean? See how to identify common data-recovery problems.
Specialist services
Recovery routes for the storage you actually have
Different storage technologies fail in different ways. Start with the device type and we’ll explain the practical limits, risks and next steps.
HDD
Hard drives
Clicking, beeping, dropped, slow or undetected hard drives.
Explore service →SSDSATA SSD
Failed 2.5-inch, M.2 SATA and mSATA solid-state drives.
Explore service →NVMeNVMe SSD
Undetected, overheating and inaccessible PCIe/NVMe storage.
Explore service →RAIDNAS & RAID
QNAP and multi-drive arrays after disk failure or failed rebuilds.
Explore service →MacMacBook
Liquid damage, logic-board failure and Apple storage recovery.
Explore service →SurfaceMicrosoft Surface
Surface SSD and board-level cases, including BitLocker.
Explore service →iPhoneiPhone
Data-focused board repair and access attempts for damaged iPhones.
Explore service →USBUSB media
Broken connectors, failed electronics and damaged flash storage.
Explore service →
A controlled process
Clear decisions at every stage.
Data recovery is not a promise that every file can be recovered. It is a controlled attempt to preserve the original media, understand the failure and extract what remains accessible.
See pricing & fees- 01
Tell us what happened
Device, symptoms, previous attempts and the files that matter most.
- 02
Send or drop off
Receive a case reference and packing guidance. Local drop-off is arranged in Timaru.
- 03
Assessment & written quote
We identify the likely path, limitations and expected charges before paid recovery work.
- 04
Recovery & verification
Approved work is stabilised, imaged where possible, reconstructed and checked against your priorities.
More than a computer repair
Board-level, storage-level and file-system work under one recovery objective.
Depending on the fault, a case may involve electrical diagnosis, microsoldering, firmware intervention, temporary board repair, controlled imaging, RAID reconstruction or file-system analysis. The goal is access to the original data—not returning failed storage to normal service.
If you are deciding whether a general repair provider is appropriate, see our guide to questions to ask before allowing data-recovery work.
Electrical & PCB diagnosisControlled HDD imagingSSD / NAND fault assessmentRAID reconstructionApple & Surface board-level casesFile-system reconstruction
LAB PRINCIPLEPreserve first.
Read second.
Repair only as needed.
Read second.
Repair only as needed.
Original devicePreserved where practical
Recovered dataWritten to separate media
CredentialsRequested only when necessary
One physical lab, nationwide service
Timaru-based. New Zealand-wide.
Customers throughout New Zealand use the same tracked mail-in process. We do not claim staffed branches in Auckland, Wellington, Christchurch, Hamilton or other cities.
How mail-in recovery worksSecurity & confidentiality
Read the handling policy →Recovery can expose private data. Handling practices matter.
The public intake form does not ask for passwords, passcodes or recovery keys. If an encrypted case later requires credentials, the need and handling method are explained separately.
Knowledge base
All recovery guides →Understand the failure before making it worse.
Technical guide
Seagate Rosewood Hard Drives: Common Failures and Recovery Risks
An experience-based guide to Seagate Rosewood 2.5-inch hard drives, common symptoms, model identification and safe recovery decisions.
Read guide →Technical guideHard Drive Donor Head Matching Guide: WD, Seagate, Toshiba and More
Professional reference for selecting possible donor head-stack assemblies. Compatibility is family-specific and must be verified before internal hard-drive work.
Read guide →Technical guideHard Drive PCB Replacement and ROM Transfer: What You Need to Know
Professional overview of hard-drive PCB matching and ROM or adaptive-data transfer, with risks, compatibility checks and safer recovery decisions.
Read guide →Technical guideHard Drive Firmware Explained: ROM, Service Area and Recovery
Hard-drive firmware is split across controller electronics and reserved media areas. Learn how firmware faults affect access and why ordinary updates rarely fix them.
Read guide →Technical guideWD My Passport Blinking, Clicking or Beeping? What It Means
What a blinking light, repeated clicking or beeping can mean on a WD My Passport drive, which checks are safe, and when to stop powering it.
Read guide →Technical guideDropped an iPhone in Water? What to Do for the Best Recovery Chance
Disconnect cables, do not charge or use rice or heat, and avoid repeated power attempts. Follow safe steps when an iPhone contains important unbacked-up data.
Read guide →Recovery guideApple Time Machine Data Recovery
What to do when a Time Machine backup disk is damaged, inaccessible or the only remaining copy of important Mac data.
Read guide →Customer reviews
Trusted with important data.
A few experiences shared by customers after recovery work.
5.0 from 6 Google reviews
★★★★★
“When both of my backup drives died in quick succession, I was really worried I had lost it all.”
★★★★★
“My (very old) Powerbook “died” about 2 - 3 years ago and I had tried a number of options to recover some sentimental photos from 13 years ago.”
Ready when you are
Tell us what happened.
Describe the device, symptoms and the files that matter. We’ll explain the safest next step and arrange tracked mail-in or a Timaru drop-off.