Contact the Timaru lab about a failed drive or device, arrange a local drop-off, or start a nationwide mail-in case.

Contents

Phone
Mail-in and local address
Start with the right form
General enquiry
Before sending sensitive information

Phone

Day phone: (03) 929 2837
Mobile: 021 148 9558
International: +64 3 929 2837

For urgent data loss, stop using the device before calling.

Mail-in and local address

Data Recovery Lab NZ
2/27 Nile Street
Highfield
Timaru 7910
New Zealand

Local drop-off is by arrangement. Obtain a case reference before couriering a device.

Start with the right form

Use the data recovery intake form when you are ready to send or drop off a device. It collects the symptoms and priority data needed for case triage. Use the general form below for other questions.

General enquiry

Before sending sensitive information

Do not include a password, passcode, BitLocker key or other secret in this form. Read our security and confidentiality information and pricing policy.